Our Terms and Conditions

Professional Services Terms and Conditions

The following are the “Terms and Conditions” which govern the delivery of the consulting services provided by Ideal Research Consult (Pty) Ltd. (“Ideal Research Consult”) to the client noted in the applicable Services Schedule (“Client”) which is executed by and between the parties and references these Terms and Conditions.

  1. Project Authorization and  Services.

The “Services” provided under these Terms and Conditions will be those set forth in any mutually agreed services schedule, Ideal Research Consult quotation (“Quote”), order form, statement of work or other document executed by the Ideal Research Consult and Client referencing these Terms and Conditions (each, a “Services Schedule”). The Services may include (a) configuration, implementation, training or other consultation related to a deal Research Consult or service that Client has received rights to use  and/or (b) strategic, advisory, design and/or other consulting services related to research matters. Each Services Schedule shall be governed by these Terms and Conditions. Client warrants that the individual executing the Services Schedule is a duly authorized representative of Client.

2. Payment for Services.

Services fees are invoiced in two phases. Prior to commencement of the wort, a 50%-60% deposit should be made upon receipt of an order, with agreed payment plan between the client and Ideal Research Consult , except as otherwise specified on the applicable Services Schedule. The fees specified in the Services Schedule are the total fees and charges for the Services and may  be increased during the term of the Services Schedule or as the parties may agree with that. If any change affects the time or cost of performance under the applicable Services Schedule, an adjustment in the time and/or compensation to be paid thereunder shall be agreed to by the parties before such modification shall be effective.

3. Term and Termination.

These Terms and Conditions shall remain in effect from the effective date specified in the Services Schedule through the completion of the Services contemplated in the Services Schedule. Each Services Schedule, with respect to the Services, shall become effective on the effective date specified in the applicable Services Schedule (“Services Effective Date”) and shall expire on the date that Services are completed thereunder (“Services Completion Date”). Either party may terminate the Services Schedule upon written notice given to the other party, if the other party materially breaches the Services Schedule and fails to cure such breach within thirty (30) days following receipt of notice describing the breach. Upon termination by Client for Ideal Research Consult material breach, Client shall be liable only for payment for the Services rendered through the termination date, and shall receive from Ideal Research Consult pro-rata refund of any unused, for Services.

4. Provision of Services.

Ideal Research Consult will perform Services based on a schedule mutually agreed to by the parties. Services will expire unless the Services are scheduled and delivered within twelve (12) months from the date they were ordered. Services will ordinarily be performed by Ideal Research Consult service representative or other authorized representative of Ideal Research Consult. Client agrees, however, that Ideal Research Consult, in its sole discretion, may provide the Services through a third-party representative.

5. Access.

Client shall provide Ideal Research Consult with access to data, materials, software and hardware as reasonably required for Ideal Research Consult to perform the Services (“Client Materials”). Client hereby grants Ideal Research Consult a limited right to use such Client Materials solely for the purpose of performing Services hereunder. Client represents and warrants that it has all rights necessary in the Client Materials to provide them to Ideal Research Consult for such purpose. Client shall provide Ideal Research Consult with safe access to Client’s premises as reasonably required for Ideal Research Consult to perform the Services, if onsite performance of Services is needed and agreed to by Client. Ideal Research Consult personnel shall comply with the reasonable written rules and regulations of Client related to use of its premises, provided that such written rules and regulations are provided to Ideal Research Consult prior to commencement of the Services. Ideal Research Consult shall not be responsible for failures or delays in performing Services due to Client’s failure or delay to provide access to Client Materials or Client premises or due to Client-imposed or government-imposed security requirements.